"Hello, your employee was giving me the runaround"
(Puts on clown nose)
"Hello, give me your money!"
I've never worked in retail and I'm scared to
@TrueJewBear, if you're a person who can literally go into "I don't give a fvck" mode, then retail isn't too bad
@TrueJewBear, retail is like... 5hugs and a slap in the face. Every 6 people. 5 will be absolutely lovely. The sixth will be a duck. Unfortunately. That sixth person tends to ruin the next 5 people you talk to. And they will never understand why you're so frustrated
@TrueJewBear, it's basically that. Except the customers act more like a mixture of a 6 year old and hitler.
@TrueJewBear, yeah I'm a very calm person but some customers just make you want to repeatedly smash their faces into the counter. Never work retail
@TrueJewBear, genuine quote from a customer of mine: "Do you have a child's body warmer jacket? In red? And with an owl or some other animal on the back?" Then she asked to speak to manager because she thought it was disrespectful that I didn't at least check.
@That one gay chick, had a customer not happy with me. He demanded to know where his prescription was. I tried explaining we are a jewellery shop, we don't and never have sold medicines. He wanted the number for my head office. I gave it to him. They can deal with jerks like him
@volence, Had amnesty week at the library, all fines except for processing fees forgiven unless they brought in a replacement. Customer calls in 6 weeks later to have his $150 penalties forgiven. Pretty much using the old "But still..." strategy.
@hollow114, every sixth is a duck? Huh, that does sound kinda fowl *snickers and runs away*
@TrueJewBear, try management at an auto repair shop. Average retail will quickly become child's play... But its still never enjoyable unless you have awesome coworkers to joke around with about customers
@Weirdopup, I'm always in a "I don't give a fvck" mood. Would retail fit me then?
@hollow114, ducks cannot be trusted
@Weirdopup, as an assistant store manager I can attest that is exactly how I handle situations, you want the sale two weeks ago ? Should have bought it two weeks ago , I'm not going to get in trouble just because you were lazy and feel self entitled. Also ... Before we open fvck you , after we close fvck you.
When you're the manager
I used to work at a small bookstore. I had a customer come in and right away ask what the return policy was. It was first week there and my first time being alone, so I honestly didn't know (plus, when that's the first thing someone asks you at a bookstore you know they're just going to read the book and then return it). I told her I wasn't sure and she started screaming at me that she had a meeting at 3:30 and couldn't be late (it was 3:30 when she walked in). She then demanded to speak with the owner who was out, so I gave her our business card. As she was leaving, she told me to "enjoy the job while I could because she would make sure I got fired."
My mom had a good laugh at that, seeing as she was the owner.
Bipolar John's store never really did that well
I've seen worse than this. I used to work at Gap and a customer wanted fifty percent off because of a sale they thought had happened the year previous. They didn't even bring in any documentation. I instantly knew it was a job for my manager to deal with.
We had a guy the other day come in claiming it was illegal not to have a fish tank we were advertising to be on sale. The sale he was talking about had ended weeks ago and our distributor was out of them too.