But that is the only time I can tell them "please hold" and then make them listen to my crappy sounding music
As a former Verizon Internet tech support, I can confirm that literally no one knows any of this information.
@Meat In Motion, exactly. 😎
@Adalongwong, I check before I ring, I'm sure it must've got annoying at times, I'm sorry for your ordeals
@JBird7337, luckily I don't do that anymore! You wouldn't believe how many calls were just power cycling the modem 😛
@Adalongwong, people that know all of that don't need tech support
I work in the footlocker.com call center. While it's not computers, customers actually having their customer # or order # along with the product numbers for what they want are the real mvps for us. :) so dang rare though.
My first upload! (I never commented on it so I'm taking the time to do it now)